Shipping and return policies for Dead Agent
- Shipping Info
## When will I get my order?
Because of the COVID-19 pandemic, fulfillment times may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in the supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It's difficult to predict the shipping times.
Under normal circumstances, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
## Where will my order ship from?
I use with an on-demand order fulfillment company with facilities worldwide (Printful)
## Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in my control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
## My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with me, please help me out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with me at email@example.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
- Return Policy
Please contact me before returning any products. I will do my best to make sure your merch fits well and doesn't suck.
## What’s your return policy?
I don’t offer returns and exchanges, but if there’s something wrong with your order, please let me know by contacting us at firstname.lastname@example.org.
## Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you.
## Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at firstname.lastname@example.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
All fulfillment of merch is handled by Printful (www.printful.com), and is subject to their return policies.
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